Dasar penghantaran perkhidmatan

Dikemas kini 3 November 2026 · English version

myKoop (mykoop.com.my) ialah sistem pengurusan koperasi dalam talian yang dibangunkan dan dikendalikan oleh Neugens Solution (202503301282 (AS0504872-V)) ("kami").

Tiada barang fizikal

myKoop ialah perkhidmatan perisian dalam talian (langganan). Tiada barang fizikal dijual atau dihantar, dan tiada caj penghantaran.

Cara perkhidmatan disampaikan

1. Selepas bayaran persediaan dan bulan pertama disahkan, pasukan myKoop menyemak permohonan koperasi.
2. Apabila diluluskan, akaun koperasi diaktifkan dan pentadbir koperasi menerima e-mel untuk log masuk di mykoop.com.my/admin. Ini biasanya dalam tempoh 2 hari bekerja selepas bayaran disahkan.
3. Onboarding (tetapan awal dan bimbingan) dijalankan secara dalam talian bersama pegawai koperasi.
4. Invois dan resit langganan sentiasa boleh dimuat turun dalam format PDF melalui halaman Langganan dalam sistem.

Jika akaun belum diaktifkan selepas 2 hari bekerja, hubungi kami dengan nombor invois atau rujukan bayaran anda.

Hubungi kami

Neugens Solution (No. pendaftaran 202503301282 (AS0504872-V)), Shah Alam, Selangor. Kami beroperasi sepenuhnya secara dalam talian dan tidak mempunyai pejabat fizikal untuk kunjungan.

E-mel support@mykoop.com.my, WhatsApp, atau melalui Bantuan selepas log masuk.

Service delivery (shipping) policy

Last updated 3 November 2026

myKoop (mykoop.com.my) is an online cooperative management system developed and operated by Neugens Solution (202503301282 (AS0504872-V)) ("we", "us").

No physical goods

myKoop is an online software service (subscription). No physical goods are sold or shipped, and there are no shipping charges.

How the service is delivered

1. Once the setup fee and first month are paid, the myKoop team reviews the cooperative's application.
2. When approved, the cooperative account is activated and its administrator receives an email to log in at mykoop.com.my/admin. This is usually within 2 working days of payment confirmation.
3. Onboarding (initial setup and guidance) is carried out online with the cooperative's officers.
4. Subscription invoices and receipts can always be downloaded as PDFs from the Langganan (Subscription) page in the system.

If your account has not been activated after 2 working days, contact us with your invoice number or payment reference.

Contact us

Neugens Solution (Registration No. 202503301282 (AS0504872-V)), Shah Alam, Selangor. We operate fully online and do not have a physical office open to visitors.

Email support@mykoop.com.my, WhatsApp, or use Bantuan (Help) after logging in.